How to send and reply to a public message

This tutorial shows how to send and reply to a public message within the application.  

In the application workspace, you have two ways to enter the "Messaging" portal: 
  • Enter from the application.
  • Enter from the header.

In the application, click "Show messages." The "Messaging" portal opens. 
In the header, click "Messages." The "Messaging" portal opens.

In the "Workspace messages," you can collaborate with all stakeholders on the application.


Start typing your message into the text field at the bottom.

Click the "arrow" to send the message over.




The sent message appears on the top of the "workspace messages."
It forms its message thread.

Click "Close" on the top right to close the view.
The local government authority has received an email notification about your message and replies in the application's "workspace messages".."

After the reply has been sent, a notification about the received message shows up on your application card.

Click the "red dotted" icon on the card to enter the "Messaging" portal.










The reply from the authority is in the separate message thread in the "workspace messages."


To reply to the message, click "Reply."



Type your message into the text field and click the "arrow" to send it over.




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