How to send a public message and reply to it within an application

This tutorial shows how to send a public message and reply to it within an application. 

In the Application Workspace, click Show Messages -link.

The Message Panel opens.

Switch to Public.


You can collaborate with all stakeholders in this message workspace.


Enter your message at the bottom of the text field. 

Click the arrow on the right to send the message.



The sent message appears on the top of the message workspace.

Click Close on the top right to close the view.
The local government authority has received an email notification about the message. There also appears a notification icon about the waiting message on the application card.
The local government authority navigates to the Message Panel by clicking the message icon.





The message sent by the applicant appears at the top of the message panel view.

The local government authority clicks Reply, types the response, and hits the arrow on the right to send the message.


The reply from the local government authority appears now at the bottom of the message thread.


The applicant receives an email notification about the new message.

An icon stating the new message is waiting also appears on the application card in the workspace´s Results section.


Click the message icon on the application card to navigate to the Message Center.




You see the local government authority´s response at the bottom of the message thread.


To respond to it, click Reply and enter your message in the text field. After finishing, click the arrow to send the message.


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