How to create a new inspection request to a failed one

By-law enforcement officers will add a violation to the case during the on-site inspection. In that case, the case will be failed. After the violation has been resolved, a new inspection must be requested in the by-law enforcement case workspace. 

This article describes requesting a new inspection for a failed by-law enforcement inspection.

  1. Scroll to Inspections and expand the section. 
  2. Select the failed inspection to which you wish to create a new inspection.
  3. Click Request inspection.Graphical user interface, text, application

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  4. Choose the Requested date* and Requested time slot* for your inspection from the drop-down menu lists.
  5. Click Create Inspection Request.Graphical user interface, text, application

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  6. You have now created a new inspection request for the failed inspection. It is unconfirmed. Once the Dispatcher has dispatched it to an available inspector, its status will change to Confirmed.Graphical user interface, text, application, email

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  7. You can modify the unconfirmed inspection, for example, change the requested date and time slot, or cancel the request.
  8. Click Modify Request (see the image above). Graphical user interface, text, application, Teams Description automatically generated
  9. Click Change Date. 
  10.  Select the new date and time slot from the drop-down menus.
  11. Click Update and Close.
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