How to edit the Case Description

The By-law enforcement case workspace contains all the necessary details and functions for a case. It is accessible from the Dashboard after filtering the desired case under Search. Each by-law enforcement case must have a description of the violation. Usually, it is written while creating a case. The description and its priority can be edited in the Case Description section of the By-law enforcement case workspace. 

This article describes editing the case description and its priority in the By-law enforcement case workspace. 

  1. Scroll down to Case Description.
  2. Select priority by clicking the desired priority tab.
  3. Click Edit to enter/change the description.
  4. Rewrite the description. Use the formatting toolbar to highlight your text. 
  5. Click Save. 
    Graphical user interface, application

Description automatically generated
  6. The description is now saved.
    Graphical user interface, application

Description automatically generated
  7. The edited case description appears under General Information in the Inspection view.Graphical user interface, text, application, chat or text message, email

Description automatically generated
  8. The Case Description section allows officers to select if the by-law enforcement violation is in the property's proximity. They can also inform if the violation is non-owner related. Additionally, officers may restrict the visibility of the case description from other departments in this section.


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