How to filter complaints in the Complaints and new cases view

Municipal by-law enforcement officers manage all citizen complaints in the Complaints and new case view. It is accessible from Cloudpermit Dashboard via a link from the By-law enforcement section. Cloudpermit provides filter functionality with category and status selections to ease finding complaints. Users can also create and save filters.  

  1. Under Filter, select the category and status criteria from the drop-down menus. The Category selection contains category types, for example, Trash or Old Vehicles which the municipality has preconfigured in Cloudpermit. The Status selection includes Open, Reviewed, and Abandoned criteria. The Open status is selected by default. The number of selected items is not limited.  
  2. Cloudpermit displays the data matching the selected criteria on the map and under Results. The matching properties will show as pins on the map. The complaint cards with details appear under Results.

Saving filters

  1. Click Save Filter. 
  2. Select an existing filter from the drop-down list and override it with your new filter selection or create a new filter and name it.
  3. Confirm the name by clicking the icon on the right.
  4. The new filter appears at the top of the Filter drop-down menu.

Deleting a filter

  1. Click Delete Filter (see the image above).
  2. Click Yes.
     
  3. The selected filter is deleted from the Filter drop-down menu.



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