Working on the Code Enforcement Case workspace

The Code Enforcement Case workspace contains all the necessary case details and functions a user needs to complete the code enforcement case. The workspace is accessible from the user's Dashboard.

This tutorial describes the functionalities that the Code Enforcement Case workspace includes.

  1. Scroll down to the Search section in your Dashboard.
  2. Select the tab Code Enforcement. 
  3. Filter the case by using the case criteria from the Statuses (New (Work), Active (Work), and Closed (Work), the Category and Department drop-down menus. 
  4. Cloudpermit displays the data matching your selection under Results.
  5. Select the case and click Open Workspace on the case card.
  6. You will enter the Code Enforcement Case workspace. This view contains all the necessary case details and sections.
  7.  The Code Enforcement case header shows the property's details, like the property address, roll number, and case number. You can see the property in the interactive map by clicking Show Map.
  8. Click Hide Map to return to the header view.
  9. Hide Full Data will hide part of the data from the header.
  10. You can assign the case to another authority by selecting it from the Assigned to drop-down list.
  11. You can check the property owner's details, add an additional property or update the location by selecting the desired functionality from the More Actions drop-down list.
  12. The Current Step progress bar shows the steps of the case.  
  13. The Parties to the Application display the property owner's data. The data is generated from GIS automatically.
  14. The Events section displays all events for the case.
  15. The Complaints (for This Case) section lists all complaints made for the case.
  16. The Case Description section allows you to enter/modify the case and location descriptions and define the priority (High, Normal, Low) of the case. If the violation is not on the property, select the "In proximity of property" option. If the violation is not the property owner's responsibility, select "Non-owner violation". 
  17. You can add attachments, like photos and files, to your case in the Case Attachments section by dragging and dropping the files to the drag and drop zone or uploading them from your computer.
  18. The Case Notes (Internal) section allows you to make notes of the case. They are visible only internally to persons who have access to the case.
  19. The Letters section allows you to generate a preconfigured letter template for the case.
  20. The Inspections section contains planned, scheduled, and conducted inspections. The section also displays the visit result of each inspection.
  21. The Fees & Payment section comprises all violation fees and bills.
  22. You can easily create a new violation fine bill by selecting it from the preconfigured fee item.

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