How to know the application is waiting for payment

Cloudpermit has automated the notifications. After the local government authority has added a bill to the application, confirmed it, and changed the process step to Payment, Cloudpermit sends an email notification to all stakeholders, including the Applicant.

The local government authority may have preconfigured a payment for some application types that must be paid before the application goes to the "Submitted" step. In that case, the step changes to Payment until the authority acknowledges the payment.

The Applicant logs in to the service and pays the bill according to the instructions given by the municipality. 

This section will teach you how to know if your application has outstanding payments.

  1. The municipality authority has added a bill to the application.
  2. Cloudpermit sends an email notification to the Applicant about the outstanding payment.
  3. Log in to Cloudpermit. Scroll to Fees & Payments in the Application workspace to view the bill.
  4. After the payment has been acknowledged, the authority sets the bill paid. The step of the application changes to Submitted. The authority will start reviewing it (Step: In Review).
  5. The Applicant will receive an email notification about the application step change.

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