How to adjust days or pause processing time calculator on applications

This tutorial guides you through adjusting days or pausing the processing time calculator on the approval request.

A processing time calculator in the Application workspace shows the due days left for the approval request handling.
The superadmin of the municipality has enabled it for use, and the local government administrator has configured the due time boundaries in days according to the municipality policies.

The local government administration can adjust the due processing time or pause it in an application.
Go to the selected application and navigate to the Processing Time area.
There appears an Actions option drop-down on the right.
There are two options to choose from:
  • Adjust dates
  • Pause
To adjust the due date, choose to Adjust Dates from the options list.
Select the appropriate date from the calendar and click on Save.
The new due date appears on the right of the Processing Time section.
To pause the processing time calculator, select Pause from the options list. 
The processing time calculator is now paused.

To resume it, go to the Actions and select Resume.
A calendar view appears. Select either a new due date and click Save OR click on Resume to return to the current due date.

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