How to refuse an approval request

This tutorial outlines how a local government authority can refuse an approval request. The approval process is in the approval (In Approval) phase.

Go to the Application workspace.
Note that the approval request must be in approval status to be refused.

Go to the More Actions drop-down and click on the down-facing arrow to open the drop-down list.
Select Refuse Application from the list.
A confirmation notification pops up.

Enter the reason for refusal and click then Yes to confirm the refusal.
Success - The approval request has been refused.

The applicant with all stakeholders will receive an email notification about the approval request refusal.

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