How to set statutory processing time targets on planning approval applications

This tutorial shows how to set statutory processing time targets for planning approval applications.  

The local government administrator can target each application form's processing time for business days or calendar days.

Go to the "User Menu" and select "Configuration" from the list.
In the " Application configuration " view, scroll down to the "Required forms, attachments, and review configs" section.

Click "Planning approval" to expand the section.

Go to the "Target times" section.

Select a calculation day for each target time separately: 
  • Deem as complete
  • Decision making
  • Appeal making.

Go to the "Calculation" selection.
  • Calendar days
    • Calendar days mean the total number of days a week, including weekends and holidays.
  • Business days
    • A business day is considered every official workday of the week. Typically, these are between and including Monday to Friday and do not include public holidays and weekends.

After your target time selection is made, Cloudpermit automatically saves changes.

Return to your "My dashboard" by clicking the "Dashboard" link on the top right of the view.

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