How to use the Inspection Request Queue view for dispatching

This tutorial introduces how to use the Inspection Request Queue view for Dispatching.  

The Dispatching section locates on the top of the dashboard under Inspections.

Click Dispatching to open it to the Inspection Request Queue view.

 

The expanded view comprises of four main components:

  • The calendar date picker is located on the top right of the view.
  • The map showing the properties within the municipality is located underneath the date picker (SHOW MAP- HIDE MAP).
  • The inspection request queue is located vertically underneath the map on the left.
  • Available inspectors' view is located to the right of the Inspection request queue.

 


Drag-and-drop the request onto an available inspector by clicking the inspection request from the inspection request queue. 


Drag the request onto an available inspector and drop it either in the 8:00 a.m-12:00 p.m or 12:00 p.m-4:00 p.m time slots. 

Although an inspection request can be made for either of the two slots, dispatchers can confirm the request for either time slot.



You can also verify inspectors' qualification(s) by clicking the downward-facing arrow on the left side of their name in the Available inspectors to see what qualification(s) they have.





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